Frequently Asked Questions
What do I require in order to transfer money with I-Pay Worldwide?
In order to transfer money through I-Pay Worldwide, the sending customer should hold a bank account in the United Kingdom (we can receive cash, but cash handling fees apply). If you are processing a transfer to a receiving bank account, must know the bank account details of the receiving customer. For the first transaction, the sending customer is required to register by completing and submitting the online registration form. I-Pay Worldwide will send the customer an email with their username and password. The customer should then log on to process their transaction through the website (www.i-payworldwide.co.uk). If the transfer is for 1,000 Euros (approximately £650) or more, the customer will need to provide ID which has been independently certified (see below). If the customer wishes to send more than 15,000 (around £10,000) Euros then further verification checks are required (see below).
How much does it cost?
The charge to send money differs between countries. Please call us by on 0207 287 7119 to obtain a charge. Alternatively you can email us at customerservice@i-payworldwide.co.uk. Please note, in some countries the receiving customer’s bank may charge a fee for depositing the funds into the beneficiary bank account.
How can I find out the exchange rate for today?
The exchange rate can be found by using the Currency Calculator. To use the calculator, simply click on the calculator, select the destination country and enter the amount you want to send. Select the product and click on submit. The exchange rate will then automatically appear. We are confident that I-Pay Worldwide will always be competitive with the fees and charges of banks and other money transfer companies.
How and when is independently certified customer ID required?
We require a copy of customer ID in order to process the first transaction. This should be provided to us by fax, email, post or by visiting on of our 8 branches around the UK.
In certain circumstance, we may require a copy of customer ID (such as a passport or driving licence) which has been ‘independently certified’ by an appropriate person (doctor, employer, etc) with standing in the community. For example, the customer can take their ID to the post office and ask the counter staff to copy and verify the ID (see www.postoffice.co.uk and search for ‘identity checking service’ - the fee for this service is £6.95.) Once ID has been certified, it should be returned to I-Pay Worldwide by email (scanned copy) or in the post. Our contact details are below:
Email: customerservice@i-payworldwide.co.uk
Telephone: 0207 287 7119
Postal address: 117 Queen’s Road, London, SE15 2EZ
The receiving customer cannot collect the funds. What can I do?
In order for us to resolve a problem with your transaction, please contact us on the following email: customerservice@i-payworldwide.co.uk. Or you can call on 0207 287 7119. Please make sure you provide the transaction number, amount, receiving customer’s name and telephone and a full description of the nature of the problem you are facing. We will endeavour to resolve the issue as soon as possible and will advise you of the outcome in a timely manner. Please note that, due to the time difference between UK and the destination country, it may be the next working day before we can arrange the payment.
I cannot log into I-Pay Worldwide website with my logon details. What should I do?
Click on the ‘Reset my password’ or on ‘Reset my username’ and follow the step by step guide.
What is the maximum amount I can send?
There is no limit. Personal customers can send up to 1000 Euros (approximately £800) per month without independently certified ID verification. For transactions over this threshold, the sender must be authorised by I-Pay Worldwide and ID verified. Further verification checks are required for transactions over £10,000.
What are ‘further verification’ checks?
I-Pay Worldwide will carry out further verification checks if a customer sends more than 15,000 Euros (about £10,000). This means that we will need to independently verify, for example, that the customer lives at the given postal address. We may make other checks.
How secure will my money be when sending through I-Pay Worldwide?
At I-Pay Worldwide, the protection of our customer’s funds and customer ID is of paramount importance. We utilise the latest security mechanisms to ensure that both customer funds and customer details are protected at all times. All customer funds are held in a designated client account – this means they are protected in the unlikely event the company goes out of business.
The receiving customer is not able to collect the funds for an unforeseen reason. How do I go about cancelling the transaction and obtaining a refund?
In order for us to cancel a transaction, please contact us on the following email: customerservice@i-payworldwide.co.uk. Or you can call on 0207 287 7119. Please make sure you provide the transaction number, amount, receiving customer’s name and telephone and a reason why you want to cancel the transaction. Once we have cancelled the transaction, we will return your funds to you, free of charge. There may be a charge to you if the reason for the cancellation of the transaction arises out of mis-information provided by you or due to costs incurred by us in facilitating your requirements.
How soon will the funds be deposited into the receiving customer’s bank account?
We send on the money immediately the sender has deposited the funds in the I-Pay Worldwide account. In most countries the receiving customer’s bank will deposit the funds into his account either immediately or within 24 hours. Please note, some banks may take longer than others to deposit the funds.